1. Processing and Dispatch:

• Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.

• Dispatch times may vary based on product availability, and customers will be notified of any delays.

2. Shipping Methods:

• We offer various shipping options, including standard and expedited services.

• Customers can choose their preferred shipping method during the checkout process.

3. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, destination, and order weight.

• The total shipping cost will be displayed during the checkout process.

4. Delivery Times:

• Estimated delivery times are provided during the checkout process.

• Actual delivery times may vary based on shipping method, location, and unforeseen circumstances.

5. International Shipping:

• We offer international shipping to select destinations.

• Customers are responsible for any customs duties or taxes imposed by their country.

6. Order Tracking:

• Customers will receive a tracking number via email once their order has been dispatched.

• Tracking information allows customers to monitor the status and location of their shipment.

7. Delivery Issues:

• In the event of delivery issues, customers should contact our customer service team promptly.

• We will work to resolve any problems and provide assistance in tracking or re-sending orders when necessary.

8. Undeliverable Packages:

• If a package is deemed undeliverable due to an incorrect address provided by the customer, additional shipping charges may apply.

• Customers are responsible for ensuring accurate shipping information.

9. Shipping Partners:

• We partner with reputable shipping carriers to ensure reliable and timely deliveries.

• Any issues related to the shipping process will be addressed promptly.

10. Holidays and Peak Seasons:

• During holidays or peak seasons, there may be delays in processing and delivery times.

• Customers are encouraged to place orders well in advance during these periods.

11. Changes to Shipping Policy:

• We reserve the right to update our shipping policy without prior notice.

• Customers are encouraged to review our policy regularly for any changes.

12. Contact Information:

• For questions or concerns regarding shipping and delivery, customers can contact our customer service team at customer_service@maatangivastujyotish.com

Effective Date: [15th Dec 2023]

Thank you for choosing Maatangi Vastu & Jyotish. We appreciate your business and strive to provide a seamless shipping and delivery experience.